Certified Scrum Master (CSM)

Certified Scrum Master

Training schedule will be announced shortly.


Key features

Course Outline

Who should attend?


Scrum Master has a very important role in a Scrum Team. Scrum Master Certification provides more benefits to your organization. Our Certified Scrum Master training will teach you the Scrum lifecycle, how to organize a Scrum team and set up a project, and how to implement a Scrum, from releases and sprints to enterprise transformation. Professionals who have earned the Certified Scrum Master (CSM) certification can fill the role of either Scrum Master or Scrum team member. Although Scrum Masters manage how information is exchanged, they typically play the role of servant leaders who help the self-organizing, self-managing team members reach their goals.

  • 16 hours of classroom training
  • Training from industry expert
  • Course fees includes examination fee
  • 2 Years membership in Scrum Alliance
  • End to end training support

You will learn:

  • Learn Scrum roles: Team member, Product owner, ScrumMaster
  • Learn, practice and utilize the Scrum framework
  • Learn solid base of Scrum knowledge
  • Learn how to maximize your returns using Scrum
  • Learn skills to become Scrum master
  • Learn how to scale Scrum from small sized to large
  • Learn to help development teams address the issues that affect their effectiveness
  • Learn how to facilitate organizational change

Introduction to Agile:

  • What is Agile?
  • The Agile Manifesto
  • The Values of Agile
  • Agile Project Testing Principles

Introduction to Scrum:

  • Scrum History
  • What is Scrum?
  • The Differences between Agile and Scrum


Introduction to Lean:

  • Introduction to Lean
  • The Lean Principles
  • Lean vs Agile


 Scrum Artefacts:

  • Product Backlog
  • Resource Requirements
  • User Stories
  • Burndown Charts and Scrum Boards

 Overview of Scrum:

  • Key Features of Scrum
  • Attributes of Scrum
  • Sprints
  • The Deming Cycle
  • Quality and its Importance
  • A Kaizen Mindset

Sprints and the Scrum Framework:

  • Sprints
  • Sprint Planning
  • What is MoSCoW / MoSCoW Rules?
  • Managing the Sprint Backlog
  • Tracking Progress
  • The Sprint Review, Retrospective, Cancelling


The Scrum Master:

  • Overview
  • Roles and Responsibilities in Scrum
  • Scrum Master and the Product Owner
  • Scrum Master and the Development Team
  • Scrum Master and the Organization


Facilitation, Coaching:

  • Servant Leadership and the Scrum Master
  • Developing Cohesiveness
  • Group Loyalty, Trust and Communication
  • Belbin Types and Roles

Team Development:

  • Motivation
  • Handling Difficult Situations
  • Managing Conflict and Moving Forward
  • Presenting Clear Messages
  • Written Communication
  • Active Listening Skills
  • Maslow’s Hierarchy of Needs


Collaborate Decision Making

  • Decision-Making Theories
  • Tools and Techniques
  • Group Problem Solving and Decision Making
  • Priority Tasks
  • Questioning Techniques


Scaling and Adaptation

  • ScrumMaster as a Change agent
  • Handling Risk
  • Monitoring a Project
  • Choosing the Right Metrics
  • Criteria for Good Measures
  • Building a Value Stream Mapping (VSM)
  • Scaled Scrum and Practices

  • Managers of Scrum teams
  • Scrum team members such as product owners and developers
  • Teams transitioning to Scrum
  • Anyone who would like to build a career as a Scrum Master

There are no prerequisites for attending the course.

Trainer and Venue

Please contact :
Email : support@technocerts.com
Call : +1 480 582 9855